In addition to our robust ePRO and site reported data solutions, OutcomeLogix also has an integrated call center module that allows a call center provider to log into our system and complete and track outbound or inbound calls with patients. The Call Center module enables live phone pre-screening, questionnaire completion and visit scheduling. Patients are screened directly into your clinical trial database thereby eliminating loss of patients to competing trials. Live questionnaire completion and visit scheduling offers a flexible and readily available resource for patients and enhances compliance and retention.
Protocol specific workflow assists the call center staff in ensuring all patients adhere to the protocol time points and alert the users to a potential non-compliant event. ePRO windows are seamlessly transferred to allow patients a choice of online, mobile or phone based questionnaire completion.
By utilizing the integrated Call Center module with our ePRO and site reported data solutions, you can rest assured the proper workflow is in place to effectively utilize your patient recruitment and retention service providers to maximize enrollment for your clinical trial.